Important Stuff
(Terms & Conditions)
Here you will find all the important information you need when making a booking. Medical questionnaires; refund policy; payment terms, and all the nitty gritty.
Click on the boxes below for more information.
Scuba diving and freediving require good physical and mental health. There are a few medical conditions which can be hazardous while diving.
When you take a scuba diving or freediving course, you will need to complete a medical form to satisfy us that you are fit to dive. Sometimes, the medical questionnaire identifies some pre-existing condition which means that you need to seek out an evaluation by a doctor so that he/she can determine whether or not you are fit to dive.
You can download a copy of that form below. We recommend that you review the questionnaire as soon as possible. That way, if a medical evaluation is required, you will have plenty of time to seek that out.
If you have any questions about this form please contact us as soon as possible.
Please note that professional-level courses (eg Divemaster or IDC) require a written medical clearance by a doctor in all cases.
We currently accept payments in cash (MXN, USD, Euro), bank transfer and PayPal. Please let us know your preferred payment method and we will send you more details.
Our prices on this website are displayed in Mexican pesos (except where stated otherwise) and without IVA. For our current exchange rate please contact us.
We know that s**t happens, and sometimes you have to cancel a booking. We will try to help you as much as we can in this situation. Please understand that whenever we receive a deposit to confirm a booking, we take action such as blocking our instructor’s schedule, ordering materials, reserving boat space etc. These can attract fees and expense through third parties which we can not always avoid.
Should you have to cancel your booking or be terminated for any reason, all refunds will be made according to the following refund policy:
Cancellations more than 30 days prior to Course start date ∞
Training/dives can be re-scheduled within the next 12 months at no extra charge. If training/dives are not to be re-scheduled, there will be refund of deposit minus administration charge* and minus any digital materials cost (If your digital materials code has been redeemed this cannot be returned and you will be charged in full for these materials.)
Cancellation 30 – 3 days prior to Course start date ∞
Our refund policy depends on what course/package you booked:
IDC and Divemaster course/packages: Training can be re-scheduled within the next 12 months at no extra charge. If training is not to be re-scheduled, the deposit will not be refunded. Any digital materials already assigned will remain yours.
Tec and/or Cave training: 50% of your tuition is charged. No refund of deposit.
All other courses/diving: No refund of deposit. Any digital materials assigned will remain yours.
Cancellation within 72 hours prior to Course start date or without notice
No refund is given.
Cancellation due to sickness while taking our courses
No refund. Our team will re-schedule the remaining course modules at a later date or other course, if the gap in training is less than 12 months.
* 7.5% administration charges applies.
∞ Request for cancellation must be in writing via email.
Students voluntarily terminating during their training will lose their rights for a refund. An alternative training date based on availability may be offered.
Cancelation or termination of training caused by The Go Pro Family will result in a full refund (minus any digital materials cost) or an alternative date will be offered.
If you can’t find what you are looking for, or if you have any questions please get in touch with us and we will try to help you.
